Refund Policy

Effective Date: March 25, 2026

At Plugma Store, we stand behind the quality of every product on our marketplace. If you are not completely satisfied with your purchase, we offer a straightforward 30-day money-back guarantee.

Eligibility

All digital products purchased through Plugma Store are eligible for a refund within 30 days of the original purchase date. This applies to both aggregated open-source products and creator-listed products.

• The refund request must be made within 30 days of purchase.
• The product must have been purchased through your Plugma Store account.
• Each product may only be refunded once per account.

How to Request a Refund

To request a refund, follow these steps:

• Log in to your Plugma Store account and navigate to your purchase history.
• Select the product you wish to return and click "Request Refund."
• Provide a brief reason for your refund request (optional but appreciated).
• Alternatively, email us at support@plugma.store with your order number.

Processing Time

Refund requests are reviewed within 1-2 business days. Once approved, the refund is processed to your original payment method (via Stripe) within 5-10 business days, depending on your bank or card issuer.

Exceptions

In rare cases, a refund may be declined:

• The request is made more than 30 days after purchase.
• There is evidence of abuse, such as repeated purchases and refunds of the same product.
• The product files have been redistributed or resold.

Contact Us

If you have any questions about our refund policy or need assistance with a refund, please reach out to us at support@plugma.store. We typically respond within 24 hours.